Refund policy

 

CHAMO Refund Policy

We want you to love every product you receive from CHAMO. If you're not completely satisfied, here's how we can help.

Returns

We accept return requests within 14 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging.

Non-Returnable Items

For hygiene and safety reasons, opened skincare and cosmetic products cannot be returned unless they are defective or damaged upon arrival.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery at alikareem553.1993@gmail.com with a photo of the item. We will arrange a replacement or full refund.

Refund Process

Once your return is approved, your refund will be processed within 7–10 business days to your original payment method.

How to Request a Return

Email us at alikareem553.1993@gmail.com with your order number and reason for return. We will respond within 2 business days.

2. Shipping Policy

CHAMO Shipping Policy

Where We Ship

We currently ship within Iraq.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

Standard delivery within Iraq typically takes 3–7 business days, depending on your governorate. Orders to Najaf and surrounding areas may arrive sooner.

Shipping Rates

Shipping costs are calculated at checkout based on your location.

Order Tracking

Once your order is dispatched, you will receive a confirmation. For order updates, contact us at alikareem553.1993@gmail.com with your order number.

Delays

CHAMO is not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control